Career History
Professional Experience
Career Development & Recertification
May 2025 – Present
Self-Directed — Austin, TX
- Completed CCNP Enterprise recertification through Cisco U and CBT Nuggets; continuing to develop Juniper OS and Python scripting skills focused on infrastructure automation
- Continued self-study across unified communications platforms, cloud collaboration, and modern enterprise architecture
Senior UC & Infrastructure Engineer
Apr 2018 – May 2025
Texas Association of School Boards — Austin, TX
- Served as hands-on UC and infrastructure engineer for a 500+ user enterprise for 7 years — executing changes for the first 4 years, then taking full ownership as sole engineer for the final 3 years
- Engineered and administered MiVoice Connect enterprise VoIP platform with fully replicated warm DR site supporting 400+ users; during the 2021 Texas snowstorm crisis, lost both primary and backup data center — activated telco failover routing calls to an offsite call center while executing a planned VMware to Hyper-V migration simultaneously; staff returned to a fully modernized platform with zero service interruption
- Designed and maintained complex contact center routing, ACD groups, agent/supervisor configs, IVR announcements, and on-demand and persistent call recording
- Maintained twice-yearly VoIP upgrade cadence with zero downtime across 400+ users
- Utilized Wireshark for deep-packet SIP and VoIP call flow analysis, resolving call quality, latency, and connectivity issues
- Led a ~$250k wireless refresh — working directly with a third-party vendor to develop configurations, plan deployment logistics, and coordinate implementation including 60+ AP replacements
- Administered Cisco LAN/WAN including ASA on Firepower 2100, Nexus 9K, and Catalyst 9200; led a $400-500k switch refresh consolidating 50+ independent switches into stacked configurations
- Collaborated with business units and executives to align telecommunications services with organizational goals
- Produced 70+ pages of UC documentation and architecture diagrams covering the full telephony and contact center environment
Onsite VoIP Engineer
Apr 2017 – Apr 2018
Mitel — Austin, TX
- Provided enterprise VoIP and UC support for Mitel clients across Windows Server 2008–2016 and Linux platforms; diagnosed SIP call flows via packet capture and troubleshot T1, E1, and PRI telephony interfaces, IP phones, voice switches, and edge gateways
- Recognized as top Technical Support Engineer in first month for exceptional UC issue resolution and customer service
- Modified Windows registry configurations to enable advanced logging levels for deep application diagnostics and issue resolution
- Triaged and resolved complex incidents using Okta, Salesforce
- Submitted 8-page formal proposal for structured new hire training; developed UC knowledge base documentation improving team resolution times
Systems & Network Administrator
Feb 2016 – Nov 2016
Docler Media — Los Angeles, CA
- Administered VoIP, network, and systems infrastructure supporting 200+ end users across Windows, macOS, iOS, and Android environments
- Managed end-to-end user onboarding and offboarding — building and configuring workstations and managing access across Windows and macOS via Apple Directory Utility
- Configured Cisco 2960X stacked switches, 4451 ISR routers, and 5508 Wireless Controllers; served as IT liaison to C-level leadership
Owner & Executive Producer
Sept 2006 – Dec 2015
Go Fire Media — Tampa, FL / Los Angeles, CA
- Founded and operated Go Fire Media for 9 years — serving production companies, broadcast networks, and corporate clients across Tampa and Los Angeles
- Contributed to several national television productions including The Ultimate Fighter, Street Outlaws, and Patrick Dempsey: Racing Le Mans
- Served as lead producer for Studio 123 on several Ker's WingHouse calendar productions — managing all bookings, logistics, vendor coordination, and pricing across a multi-tier client relationship
- Served as House Photographer for Ruth Eckerd Hall, a premier concert and performing arts venue; completed select sports photography including USF football, Tampa Bay Rays baseball, and an Indy car race
- Applied project management discipline across all productions — scoping, scheduling, resourcing, and delivering complex multi-day projects on time and on budget
Network Analyst
Jul 2004 – May 2005
Verizon Data Services — Tampa, FL
- Verified deployment servers were correctly configured and monitored remote desktop environment deployments to validate post-deployment functionality
- Proactively identified, troubleshot, and remediated SCCM deployment issues via Remote Desktop, ensuring timely software rollout and minimal user disruption
WAN Support Engineer
May 2000 – Jul 2004
AT&T — Tampa, FL
- Troubleshot Cisco and Nortel backbone routers, CSU/DSU, and D-Marks on telco backbone circuits across MPLS, Frame Relay, and ATM networks
- Coordinated ILEC/CLEC and third-party vendor dispatches to restore service; gained foundational carrier-grade networking and telephony experience
Client Desktop Programmer
Aug 1999 – May 2000
GTE — Tampa, FL
- Developed and maintained client-facing desktop applications supporting internal business operations
- Gained foundational experience in enterprise software environments at the start of a 25+ year technology career
