Career History
Professional Experience
Career Development & Recertification
May 2025 – Present
Self-Directed — Austin, TX
- Completed CCNP Enterprise recertification through Cisco U and CBT Nuggets; continuing to develop Juniper OS and Python scripting skills focused on infrastructure automation
- Continued self-study across cloud infrastructure, hybrid identity, and modern enterprise architecture
Senior Infrastructure Engineer
Apr 2018 – May 2025
Texas Association of School Boards — Austin, TX
- Served as hands-on infrastructure engineer for a 500+ user enterprise for 7 years — executing changes across the full stack for the first 4 years, then taking full ownership as sole engineer for the final 3 years
- Designed and administered enterprise LAN/WAN including Cisco ASA on Firepower 2100, Nexus 9K core switch, and Catalyst 9200; led a $400-500k phased switch refresh — consolidating 50+ independent switches into stacked configurations reducing the logical management footprint to approximately 8 devices
- Initiated dual-carrier BGP redundancy project with AT&T and Spectrum — completed ARIN registration and ASN configuration; project was in progress at departure
- Personally planned, installed, and configured 40+ enterprise switches across multiple stacked configurations — running all UTP Cat5e/6, single-mode fiber, and 10G cabling throughout the environment
- Deployed and maintained a two-controller, 40+ AP Cisco wireless network; led a ~$250k wireless refresh — working directly with a third-party vendor to develop configurations, plan deployment logistics, and coordinate implementation including 60+ AP replacements
- Engineered and administered MiVoice Connect enterprise VoIP with warm DR site; during the 2021 Texas snowstorm crisis, lost both primary and backup data center — activated telco failover while executing a planned VMware to Hyper-V migration; staff returned to a fully modernized platform with zero service interruption
- Maintained twice-yearly VoIP upgrade cadence with zero downtime across 400+ users
- Administered Windows Server 2012–2022 across 200+ servers and 400+ endpoints; managed Active Directory, DNS, DHCP, GPO, and identity for 500+ users
- Monitored infrastructure using SCOM, What's Up Gold (SNMP/MIB polling), and Kiwi Syslog; used Wireshark for packet capture and analysis
- Produced 70+ pages of network and systems documentation including architecture diagrams and operational runbooks
Onsite VoIP Engineer
Apr 2017 – Apr 2018
Mitel — Austin, TX
- Provided enterprise-level VoIP and network support for Mitel clients across Windows Server 2008–2016 and Linux; diagnosed SIP call flows via packet capture and troubleshot T1, E1, and PRI telephony interfaces, IP phones, voice switches, and edge gateways
- Recognized as top Technical Support Engineer in first month for exceptional issue resolution and customer service
- Modified Windows registry configurations to enable advanced logging levels for deep application diagnostics and issue resolution
- Triaged and resolved complex incidents using Okta and Salesforce
- Submitted 8-page formal proposal for structured new hire training; developed knowledge base documentation improving team resolution times
Systems Administrator & Help Desk Lead
Feb 2016 – Nov 2016
Docler Media — Los Angeles, CA
- Provided Tier II/III support for 200+ end users across Windows, macOS, iOS, Android, and mobile environments; led a team of two desktop support technicians
- Managed end-to-end user onboarding and offboarding — building and configuring workstations, deploying software, and managing access across Windows and macOS via Apple Directory Utility
- Configured Cisco 2960X stacked switches, 4451 ISR routers, and 5508 Wireless Controllers; served as IT liaison to C-level leadership
- Contributed to rebuilding and redefining the IT department during company restructuring
Owner & Executive Producer
Sept 2006 – Dec 2015
Go Fire Media — Tampa, FL / Los Angeles, CA
- Founded and operated Go Fire Media for 9 years — serving production companies, broadcast networks, and corporate clients across Tampa and Los Angeles
- Contributed to several national television productions including The Ultimate Fighter, Street Outlaws, and Patrick Dempsey: Racing Le Mans
- Served as lead producer for Studio 123 on several Ker's WingHouse calendar productions — managing all bookings, logistics, vendor coordination, and pricing across a multi-tier client relationship
- Served as House Photographer for Ruth Eckerd Hall, a premier concert and performing arts venue; completed select sports photography including USF football, Tampa Bay Rays baseball, and an Indy car race
- Applied project management discipline across all productions — scoping, scheduling, resourcing, and delivering complex multi-day projects on time and on budget
Network Analyst
Jul 2004 – May 2005
Verizon Data Services — Tampa, FL
- Verified deployment servers were correctly configured and monitored remote desktop environment deployments to validate post-deployment functionality
- Proactively identified, troubleshot, and remediated SCCM deployment issues via Remote Desktop, ensuring timely software rollout and minimal user disruption
WAN Support Engineer
May 2000 – Jul 2004
AT&T — Tampa, FL
- Troubleshot Cisco and Nortel backbone routers, CSU/DSU, and D-Marks on telco backbone circuits across MPLS, Frame Relay, and ATM networks
- Coordinated ILEC/CLEC and third-party vendor dispatches to restore service; utilized remote monitoring tools to resolve packet loss, throughput bottlenecks, and circuit outages
- Gained foundational carrier-grade networking experience that directly informs enterprise WAN and carrier coordination work throughout career
Client Desktop Programmer
Aug 1999 – May 2000
GTE — Tampa, FL
- Developed and maintained client-facing desktop applications supporting internal business operations
- Gained foundational experience in enterprise software environments at the start of a 25+ year technology career
